Apple has opened its Self Service Repair program to the UK and seven other European countries.
This is the first expansion outside the US since then Apple launched the program in April, offering consumers repair manuals and genuine Apple parts and tools so they can repair their own iPhone. These are not available for the latest iPhone 14 models.
“Customers who want to do their own repairs can perform many of the most common repairs for the iPhone 12 and iPhone 13 lineups and Mac notebooks with Apple silicon,” Apple notes in a press release.
Apple’s parts, tools, and manuals are available from the third party Self-service repair shop. It is open to customers in Belgium, France, Germany, Italy, Poland, Spain, Sweden and the UK.
The Self Service Repair is not for everyone, because it is intended for people with experience in repairing electronic devices. But this group of customers at least has the choice to carry out repairs themselves with original Apple parts.
On the other hand, it can probably be a pain to replace a battery without destroying other parts specialist equipmentthat’s what iFixit’s repairers showed when reviewing the iPhone 14 the most repairable iPhone in years.
For example, the iPhone 12 battery bundle costs UK customers £70.94 and includes the battery, screw kit, screen adhesives and security screws. After the repair is complete, the customer must contact the Apple parts supply supplier to initiate a system configuration.
But to have an iPhone 12 battery replaced by Apple costs £69. So customers have more choice, but in that case they don’t save money by doing odd jobs. With AppleCare+, if the battery has less than 80% of its original capacity, it’s free.
Jeff Williams, Apple’s chief operating officer, emphasized that Apple designs products to be “durable and rarely require maintenance or repair.”
“But when a repair is needed, we want customers to have many options for safe, reliable and secure repair. That’s why we’re excited to launch Self Service Repair in Europe, giving our customers instant access to genuine Apple parts, tools, and manuals.”
Apple notes that Self Service Repair is part of its effort to “further expand access to repairs and increase product repairability over time.” It means not only direct access for customers, but also bringing independent and Apple-authorized service providers closer to customers.
Apple says the number of service locations with access to genuine Apple parts, tools and training has nearly doubled, including 4,000 independent repairers. It also has a global network of 5,000 Apple Authorized Service Providers with 100,000 active technicians.
“As a result, eight out of ten Apple customers are within 30 minutes of an authorized service provider across Europe,” notes Apple.