HomeTechnologyArtificial intelligenceEricsson Boosts its Service Continuity Offering with More than 200 AI Apps

Ericsson Boosts its Service Continuity Offering with More than 200 AI Apps

Ericsson has bolstered its Service Continuity offering with a suite of more than 200 Artificial Intelligence (AI) applications that will help communication service providers (CSPs) increase the efficiency and resilience of their mobile networks.

In a world where connectivity has become a necessity, automation enabled by these AI apps makes it easier for CSPs to address technology challenges while ensuring a prominent level of network quality and stability.

The Service Continuity AI app suite is the latest addition to Ericsson’s network support service portfolio. This suite was developed in collaboration with CSPs for predictive and preventive support. It uses AI and machine learning (ML) technologies to identify and address issues before they affect network performance.

The AI ​​app suite is divided into five functional categories: insights; performance; security; self-healing; and energy efficiency. Every AI app is an intelligent algorithm co-created with CSPs to nip potential network problems in the bud. Combined with Ericsson’s telecom expertise, the pre-trained algorithms also work within specific parameters to increase performance in line with the service provider’s objectives. An AI app is operational 24/7 and provides complete overview of the network, otherwise challenging without automation.

An example of these AI apps is *CPRI/SFP Error Prevention, which helps discover risks of service outage due to a CPRI link error that can negatively impact the user experience. An outage would normally require an emergency site visit, but this AI app allows the service provider to monitor all relevant trends in link path loss and will only recommend a site visit if certain thresholds have been crossed. This preventative solution can reduce the cost per site visit by an estimated 30 percent, and the reduced downtime will improve the user experience and overall network performance and stability.

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Another example is that AI apps in the self-healing category have already benefited a customer with a registered 200 zero-touch fixes per month in their network.

There are also AI apps that measure and analyze energy efficiency by location to gain detailed insight into the cause of any inefficiency. Ericsson partnered with a European CSP to measure daily energy savings of up to 15 percent, thanks to the automated energy-saving feature of an AI app that enables intelligent activation of the radio’s deep sleep function.

Georgios Anastopoulos, Core & Transport Network Manager, at Vodafone Greece
Ericsson Service Continuity solution is a reliable and preventative way to succeed with consistent performance for complex services. We appreciate the great collaboration experience of the past two years between Vodafone and Ericsson.

Nello Califano, Head of Strategy & Portfolio Management, Business Area Networks at Ericsson
Ericsson Service Continuity with its human-led AI/ML network intelligence enables our customers to think in data to continuously improve performance and adapt to changing market conditions. Our suite of AI apps will continue to grow as we create new ones together with our customers. We focus on the result and create simplicity for scale.

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