HBO is working on a fix for “can’t play title” errors that some users encountered in the HBO Max app for AppleTVaccording to The edge.


The issue, which has been widely reported by means of usersseems to occur on all generations of ‌Apple TV‌ 4K with tvOS 16.1 and the latest version of the HBO Max app 52.50.1, released on November 16.

While some users have found the issue intermittent, others are unable to stream content at all without encountering the playback errors, though some have found workarounds including force closing the app, logging out of the app, reinstalling or restarting their Apple . TV.

Chris Willard, HBO’s senior vice president of communications, told me The edge that they are aware of the issues and are working on a fix that will be included in an upcoming update to the app.

Until then, there are two temporary troubleshooting tips suggested by HBO Max customer support: Disabling HDR support (in Settings -> Video & Audio, change the format to SDR and toggle Match Content, Match Dynamic Range and Match Frame Rate off) and the resolution from 4K to 1080p or 720p.

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