HomeTechnologyComputingMicrosoft investigating Remote Desktop freezes on Windows 11 22H2

Microsoft investigating Remote Desktop freezes on Windows 11 22H2

Microsoft says it is working to resolve Remote Desktop issues on Windows 11 systems that occur after installing the Windows 11 2022 update.

In a update on its Windows health dashboard, the company acknowledged that with the installation of Windows 11, version 22H2 (Windows 11 2022 Update), the Windows Remote Desktop program may become unresponsive when connecting through a Remote Desktop gateway or Remote Desktop Connection Broker .

“An example of this connection scenario is connecting to a Remote Desktop Services collection,” the company said.

“RemoteApp and desktop connections are ways this connection is made.”

Home users of Windows are unlikely to encounter this problem, as the app uses a different connection process than corporate devices.

Affected users may notice the issue during the “Load Virtual Machine” or “Configure Remote Connection” phases when attempting to connect to a virtual machine. In some cases, the Remote Desktop software simply stops responding. It is also possible that an error message appears that the connection has been lost.

According to Microsoft, the problem exists regardless of the version of Windows the user is trying to connect to, indicating that the client machine is to blame.

Windows Task Manager may need to be used to terminate the application if it stops responding.

Microsoft has been investigating the issue since late September, when affected administrators and home users began sharing their experiences online, including on Microsoft’s IT Q&A community portal for IT professionals.

Users reported that after upgrading from Windows 11 22H2, Remote Desktop clients wouldn’t connect, randomly disconnected, or crashed suddenly.

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While no permanent solution to the problem is available yet, Microsoft has offered a possible solution.

Affected users should terminate the process using the Windows Task Manager:

  • Hold down the Ctrl, Shift and Esc keys on your keyboard.
  • Choose Processes from the menu on the left.
  • Find mstsc.exe in the list that appears.
  • Right-click the process name and select End task

Devices that have encountered this problem can fix it by setting a special group policy.

However, Microsoft warns that after applying the workaround, Remote Desktop sessions connected over WAN (wide-area network) may malfunction.

When set, this policy also prevents all Remote Desktop connections from the device from using User Datagram Protocol (UDP) connections.

Therefore, it is highly recommended to revert the group policy change once this issue is resolved in a subsequent Windows update.

Last week, Microsoft has released out-of-band (OOB) updates to resolve known issues with Kerberos logon errors and other authentication issues on corporate Windows domain controllers.

The issue was caused by applying cumulative updates that were available during the November Patch Tuesday. It resulted in Kerberos authentication errors for a variety of tasks, including domain user login, domain user connection errors for Remote Desktop, and printing that required domain user authentication.

Microsoft advised Windows administrators to apply the OOB emergency upgrades to all domain controllers (DCs) in affected environments and to remove any workarounds or measures they previously applied, as they are no longer needed.

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