SSome early adopters are already experimenting with the generative AI program ChatGPT in the office. Within seconds, consultants conjure up decks and memos, marketers create new texts and software engineers debug code.
Nearly 30% of the nearly 4,500 professionals surveyed this month by Fishbowl, a social platform owned by the employer rating site Glassdoor, said they already used OpenAI’s ChatGPT or any other artificial intelligence program in their work. Respondents include employees of Amazon, Bank of America, JPMorgan, Google, Twitter and Meta. The chatbot used generative AI to spew out human-like responses to prompts in seconds, but because it’s trained on information publicly available from the internet, books, and Wikipedia, the answers aren’t always accurate.
While ChatGPT set certain corners of the internet ablaze when it launched for public use in November, awareness is still trickling down to the wider public. Experts expect this kind of AI to be transformative: ChatGPT will become the “calculator for writing”, says a leading economist from Stanford University. Microsoft is in talks with OpenAI about investments as much as $10 billion. The software giant also wants to integrate GPT, the language model underlying ChatGPT, into its widely used Teams and Office software. When that happens, AI technology could very well go mainstream.
Marketing professionals were eager to test the tool: 37% said they have used AI at work. Tech workers were not far behind, at 35%. Consultants followed with 30%. Many use the technology to compose emails, generate ideas, write bits of code and solve problems, and summarize research or meeting notes.
CEOs also use ChatGPT to brainstorm and compose their emails. “Anyone who does not use this will soon be seriously disadvantaged. Like, soon. Like, very soon,” said Jeff Maggioncalda, CEO of online learning platform Coursera told CNN. “I only think about my cognitive skills with this tool. Compared to before, it is a lot higher, and my efficiency and productivity are much higher.”
The speed and versatility of the tool has amazed many users. “I discovered ChatGPT about a month ago,” a person who identified himself as a chief executive officer Posted on Fish Bowl. “I use it every day. It has changed my life. And my workforce plan for 2023.”
Some even lean on it as a mainstay: A newly hired product manager at a fintech company asked for advice on FishBowl and said they were “100% lost” in their new role. “Pretend until you make it like you did the interview. When in doubt, ask ChatGPT,” was the reply.
Amid the excitement, researchers have issued warnings.
While much of the anxiety has centered around what ChatGPT means in education, the city of New York public schools have banned its use — experts say companies should think about their policies for the new tool sooner or later. If they don’t, they risk some of the pitfalls that ChatGPT and other AI models can bring, such as factual errors, copyright infringement, and leaking sensitive company information.
However, the technology is here to stay and is likely to become increasingly ubiquitous. Many AI-assisted programs already exist, and now that OpenAI is ready to release the API or Application Programming Interface, the number of specialized applications built on the tool will increase.
While some professionals are not convinced about the usefulness of the use cases or the quality of the output, others are convinced that employees are only a few years away from being replaced by the technology. “If ChatGPT is going to create slides, I’m ready forwrote a Deloitte employee. (“Sorry bro… Already exists,” two others wrote back.)
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